Getting Started Guide - Help & Support Centre

The following guide is for you if you are transferring from another host.

1. The first step is to order your new hosting with us. Do not terminate your old hosting account at this point.

2. Transfer your entire site from the old host to the new one. Connect to your old hosting account via FTP and download all your files. Upload the downloaded files (maintain the same file and folder structure) to your new hosting account. If you are transferring your hosting to us we can transfer your entire site over free of charge!

3. You must also backup any databases on the old host (contact the old host for instructions) and upload the backup files to the new host via FTP. You must then restore your databases from those backup files; this can be done via SSH or cPanel’s phpMyAdmin.
(If your old hosting account uses cPanel, it may be possible to transfer emails as well.)

4. After you have all your files on both hosting accounts, it is time to change your domain name’s DNS. DNS name servers look like this (be sure to use the nameservers you received from us via email. If you did not receive this email please contact support):

ns1.angelwalthosting.com
ns2.angelwalthosting.com

5. Once you have the correct DNS, go to the company where you purchased your domain name to make the change. If you purchased your domain name from your host, you usually need to ask them to make the DNS changes for you. Or better still, you can transfer your domain to Angel & Walt Hosting and we’ll take care of everything.

Once your DNS changes have been made, you will need to wait 6 to 48 hours before your site will load from the new host. This period is called propagation.

After propagation is complete, your updated DNS will be fully functional.

6. Contact your old host and cancel your hosting account with them. If you originally bought your domain name from the old host you can also transfer the domain to Angel & Walt Hosting.
If you followed the steps above in their order you will not experience any downtime on your website.

cPanel can be accessed by using either of the URLs below:

www.yourdomain.com/cpanel
www.yourdomain.com:2082
www.yourdomain.com:2083 (secure)
http://yourIP:2082
http://yourIP:2083 (secure)
Note: www.yourdomain.com is your actual domain name (the URL of your website) and yourIP is the IP address of server your website is hosted on.

You received your username and password in an email from us when you signed up. Check the spam folder if you have not received it.
If you have forgotten your cPanel login credentials, you can reset them in your client area. If you require assistance, feel free to contact technical support.

Creating email accounts

1. Login to cPanel.
2. Locate and click on the “Email Accounts” icon within the “Mail” category.
3. Fill in the required information.
   • Email Enter the name of the desired email account.
   • Password Enter the desired password.
   • Password (again) Confirm the password entered above.
   • Mailbox Quota Select how much space the email account will be able to use.
4. Click the “Create Account” button and the new email account will be created.

Changing email passwords

1. Login to cPanel.
2. Locate and click on the “Email Accounts” icon within the “Mail” category.
3. Locate the email account for which you want a password change and click the “Change Password” link..
4. Enter your new password and click “Change Password” to continue..

Accessing emails via  Webmail

1. Webmail can be accessed by using the following URL:
   • http://webmail.yourdomain.com (Note: replace yourdomain.com with your actual domain name.)
2. Once webmail has loaded, it will prompt the user for a username and password.
3. Username – The full email address account name (user@yourdomain.com)

   Password – The password for the email address

4. Once logged in, choose a webmail client you prefer (Roundcube, Horde or SquirrelMail) and you will be redirected to that client.

Accessing emails via  Outlook (or any email client or mobile device)

1. Open Microsoft Outlook.
2. Go to File -> Info -> Add Account.
3. Select the “Manually configure server settings or additional server types” radio button and click “Next”
4. Select the “Internet E-mail” radio button and click “Next”.
5. Enter the required information:
   • Your Name – The name you want to appear on outgoing email.
   • E-mail address – Your email address.
   • Account Type – Select “IMAP”
   • Incoming mail server – This will be mail.yourdomain.com, where yourdomain.com is the domain of your email account.
   • Incoming server port number (IMAP): 995.
   • Outgoing mail server (SMTP) – This will also be mail.yourdomain.com, where yourdomain.com is the domain of your email account.
   • Outgoing server port number (SMTP): 25 or 26.
   • User Name – This will be your full email address.
   • Password – Password for your email account.
6. Click “Next”.
7. Click “Finish”.

You can upload your website using either FTP or cPanel File Manager.

Uploading via  FTP

1. If you are using an FTP client, put in your site’s IP address under the “FTP address” field. Use the username and password sent to you in your welcome email. FTP always runs on Port 21.
2. Once your FTP is connected, go into the “public_html” folder and begin uploading your site.

Uploading via  cPanel File Manager

1. Login to cPanel.
2. Go to ‘File Manager’.
3. Navigate to ‘public_html’ folder.
4. Click on ‘Upload’.
5. Choose the files to upload. (To make uploading faster and easier its recommended to zip you files first).

Our support center contains a lot of information on how to use your account. Should you run into challenges please contact us for help and assistance. The methods available for requesting support are as below:

1. Live Help Support.
2. Ticket Submission.
3. Email Support.
4. Phone Support.
5. Remote Desktop Support.