Help & Support Centre

Having challenges with your website, hosting or emails? We are here to help.

We pride ourselves in providing great technical support to our clients. Most issues/challenges you face with your account have been faced by someone before. Based on our experiences we have compiled this comprehensive support centre to help you if you encounter issues. Feel free to explore the getting started guide, the step by step video tutorials, the knowledge-base articles or the Frequently Asked Questions.

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Knowledge Base Articles

Expert help when you need it most

Find a knowledge base article in any one of the categories below:

Domains

Information on what domains are and how to use them.

Advanced

Guide to the more advanced features on your account.

Email

Commonly asked questions and their answers.

Hosting

Everything you need to know about website hosting.

SEO

A good SEO website will receive more traffic.

cPanel

Documentation on how to use the cPanel control panel.

Billing

Common issues regarding billing and account setup.

Installation Guides

Guides on installing common software.

Security

Tips & tricks for keeping your website safe and secure.

Files

Managing the files on your hosting account.

Troubleshooting

Common troubleshooting steps.

Database

Most applications require a database to function.

FTP

Information on using the File Transfer Protocol.

Logs

Information on how to access and interpret your logs.

Transfers

Information on transferring your account to us.

Preferences

Make your hosting account your own with these tips.

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